FAQ
Questions and answers about tRACK
Can’t find the answer you need? Feel free to send us your questions via our contact form or contact us by phone or email.
tRACK
What materials do you use?
Sandwich panels
The 8-mm-thick metal sandwich panel consists of three layers glued together. The outer skin of these panels consists of especially tough powdered sheet steel. The middle layer is a special acoustic honeycomb.
Tubes
These consist of 25 x 25-mm square steel tubes in an attractive galvanised or powder-coated finish.
Connectors
The connectors are the central design and functional elements. These elements are made from die cast zinc and are firmly anchored into the tubes.
Insertable carcass
The carcass consists of laminated MDF. The entire carcass is painted uniformly inside and out.
Surfaces – Shelves
We use a wide variety of galvanised finishes. We also use a powder coating as a second medium. It contains 5% Teflon, giving it a very high scratch resistance.
Surfaces – Carcass
A formaldehyde-free paint finish is built up in the standard three layers. This water-based finish is given a partly powdered structure which has a high scratch resistance.
What is the load capacity of tRACK?
There is no standard answer for this. However, once you have designed your tRACK, you will see the maximum load capacity per shelf in kg in the assembly instructions.
The load capacity of a single tRACK shelf is defined by DIN 68874 L75.
How should tRACK be maintained/cleaned?
Shelves
Dust the furniture carefully with a slightly damp cloth. Don’t use any special cleaning agents.
Spillages should be cleaned up immediately.
Don’t use any abrasive cleaners or scratchy, rough cloths.
Coarse dirt:
- For coarse surface dirt, we recommend spraying a cotton cloth with WD40 and rubbing the affected areas.
- After a short reaction time, the WD40 can be removed without leaving any residue using standard household glass cleaners and a new cotton cloth.
Wooden carcass
The furniture is designed for an ambient environment of 15–25°C and 45–55% relative humidity.
Dust the furniture carefully with a slightly damp cloth. Don’t use any special care products for painted surfaces.
Spillages should always be cleaned up immediately to avoid discoloration. To keep the finish uniform, always clean the entire surface.
Don’t use any abrasive cleaners or scratchy, rough cloths.
Some cleaning agents contain acids (such as methyl chloride, acetone, or other alcohol-based cleaning agents). Do not use these types of cleaning products to clean / treat the surface. If any of these products come into contact with the material, the surface should be cleaned with plenty of soapy water and dried to avoid permanent stains.
Direct sunlight can lead to changes in colour and therefore produce slightly differing shades. These are not regarded as manufacturing defects.
Is tRACK safe?
Our shelving system is certified according to DIN EN 16121/12.2017
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Please see the following document for all safety-related requirements: [document]
How do you assemble tRACK?
Fixing to the wall
An anti-tilt mechanism is supplied with every shelving unit that is to be fixed to the wall. Please see the safety instructions for further details.
Fixing to the ceiling
Specially developed fastenings are supplied for suspended shelving configurations or room dividers. The wall plugs supplied have European technical approval for use in concrete ceilings. Please see the safety instructions for further details.
Assembly instructions
Individual assembly and installation instructions are compiled for each bespoke shelving unit. You can find these under “Project downloads” for the respective project once the order has been received
Assembly instruction for the carcass feet
The assembly instructions for the feet of the carcass can also be downloaded via this link.
Is there a warranty?
We stand behind our quality and furniture and therefore offer a 15-year warranty on materials. Nevertheless, mistakes can happen. Please contact us immediately in case of transport damage or faulty deliveries.
Production
What is tRACK?
tRACK is a modular and visually distinctive shelving system for any room. Multifunctional, with a clear design language and as individual as our customers’ lifestyle. Whether configured as a wall shelf, room divider, corner shelf or hanging ceiling shelf, tRACK impresses with its attractive craftsmanship and provides a function that is both stylish and intelligently designed.
You can find more information about our shelving system on our product page.
Where is the shelf made?
tRACK is 100% manufactured in Germany, at our production site in Bad Essen near Osnabrück.
Do you send samples?
Yes, it is very important to us that our tRACK is used in the right colours and materials, so we offer samples for hire or purchase.
Please feel free to contact us, preferably via our contact form.
How long is the waiting time for tRACK?
We can normally deliver your tRACK within 6 weeks.
Do you also offer bespoke versions of tRACK?
Because tRACK is a modular design, it is a bespoke product. In terms of colour, we are limited to our colour spectrum. In the context of Solitär furniture environment, especially painted ones, we can offer non-standard colours (RAL).
Find ideas and inspiration on how tRACK can design your own rooms on our inspiration page.
Can the tRACK also be ordered by telephone?
Our Solitär furniture range can be ordered by telephone but requires that you confirm the order by email.
We are available by telephone on +49 5742 - 461041 Monday to Friday from 8 am to 6 pm.
Can I look at a finished shelf somewhere?
Yes, you can view finished tRACK shelving systems at all our distributors. To do so, simply search for a distributor near you using our distributor search.
Do you have awards for design & quality?
We won the German Innovation Award 2019, the German Brand Award 2019 and the Iconic Award 2019. We were also awarded Choices of 2019 by Stylepark.
Configurator
Which devices can I use the configurator with?
Planning works easiest on a desktop computer or a laptop. To achieve the best images, the minimum size of a display should be 9.7″. Apple end devices from 2014 onwards (e.g. iPad Air 2) or Android devices using Android 9 work well, for example.
Planning is not easily carried out on smartphones.
How do I plan a tRACK on my own?
It’s very easy, just use our configurator. The configurator is easy and intuitive to use. You should know the width and height of the possible assembly location in advance.
You are welcome to use templates as inspiration and as a basis in advance.
Please have a look at the YouTube video: Video #1: The Introduction
How high and how wide can a tRACK be?
tRACK is very stable and variable. You can easily plan up to 6 metres high and infinitely wide. It is good if you know what you intend your tRACK to hold: we can then also make very large cut-outs possible. It is easy to integrate 85-inch televisions.
Is it possible to change a tRACK unit afterwards or adapt it for other rooms?
Yes, this is possible, but may require our support, as the smallest component of the tRACK is the pressed connector in a strut.
Is there a manual?
We have put together 4 videos as a guide that you can watch here:
Delivery and shipping
Is shipping offered worldwide?
tRACK is shipped disassembled and must be assembled at the destination. We can send your tRACK anywhere in the world.
How much are the shipping costs?
The shipping costs within Germany are €180.00 per pallet. One pallet fits one tRACK 250cm wide, 230cm high and 36.7 cm deep (without cabinet modules). International shipping costs are calculated individually.
May I change the delivery address?
Since we usually deliver a tRACK on pallets and use special movers, it is possible to change the delivery address up to 2 days before delivery. After that, unfortunately, it is no longer possible, as we can no longer intervene in the route planning.
Is an installation service offered?
Our trade partners are at your disposal with furniture expertise – we also have a team of fitters you can book.
Exchange and return
Can I cancel or change the order?
Yes, you can change or cancel your order as long as you have not received an order confirmation. Once you have received the confirmation, your order goes into production and cannot be changed afterwards.
Can I exchange the shelf if I don’t like it?
tRACK is based on a strong connection of connectors and struts. At 600 kg, the components are joined together and can then no longer be separated without damage. Each tRACK is unique and has been manufactured for you. Therefore an exchange or return is not possible.
Payment methods
What payment methods do you offer?
You can pay by PayPal, all credit cards, EC or Klarna.
Other
Who can I contact if I have any questions?
Feel free to send us your questions and one of our product experts will get back to you as soon as possible. The easiest way to do this is via our contact form.
Alternatively, you can reach us by phone at +49 5742 - 461041 or by e-mail info@t-rack.com.
Is a sales cooperation possible?
Due to the increasing digitalization and internationalization, tRACK offers an innovative, modern and constantly developing partnership model for the upscale furniture trade. In addition to the constant expansion of our collection, it is important for us to enter into retail partnerships that understand our offline/online concept and incorporate it into their daily work. This business concept combines a physical presence in selected furniture and design stores with an online configurator and e-shop module. If you have any questions about the offline/online concept, please do not hesitate to contact us at info@t-rack.com.
Does tRACK sponsor certain objects?
In the architectural environment of tRACK, we particularly encounter people with a desire for creative freedom, for cultural and artistic expression. People who want to present their "favourite pieces" in a noble, conscious and valuable way. Partnerships and cooperations with collectors, museums, galleries and exhibitions are extremely important to us.
Inspirations
Find ideas and inspiration on how tRACK can design your own rooms here.
Configurator
With our configurator, you can plan your shelving system easily and individually according to your needs.
Configurator
With our configurator, you can plan your shelving system easily and individually according to your needs.
Personalised advice
Send us your questions via our contact form or contact us by phone or email.
To the contact formContact us
We will be happy to advise you.
+49 5742 - 461041info@t-rack.comMonday to Friday from 8 a.m. to 6 p.m.
Contact options for our specialist distributors
WE DESIGN YOUR PERSONAL tRACK
We will be happy to send you more information about tRACK and advise you without obligation.
